ON TUESDAY, Kyle Blaine, an editor at BuzzFeed, tweeted a recent Gulliver story on the “basic economy” sub-class being introduced by America’s leading airlines. These new fares will be “Reserved exclusively for those who tweet at airlines when having travel problems,” he wrote. Andrew Beaujon, an editor at Washingtonian magazine, replied, “No. 1 reason to unfollow someone.”
Repeated tweets about lousy airline service, it seems, may spur your friends to remove you from their feeds. The airlines themselves, though, are more forgiving. As frustrated flyers increasingly take to Twitter to vent their outrage, carriers are responding with helpful information or perks.
For both passenger and airline, a Twitter conversation can make more sense than a phone call. There is no time spent on...Continue reading
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