LAST week, a fellow Gulliver posted a story about how United Airlines, seemingly everyone’s least-favourite full-service carrier, is slowly becoming less awful. Among the general gnashing of teeth and the horror stories that were posted in reply to the piece, two readers voiced the same, specific beef against the airline. In the comments section, one complained of how a family of four had been placed at the back of an otherwise empty plane. When they asked whether they could move to better seats they were told that it would cost them $120. Another responded to the article by posting a picture on Twitter of a half-full flight with the gripe that “Empty econ+, but @united stews won't let pax sit there unless pay $”.
Coincidentally, a long-limbed colleague had recently shelled out for a...Continue reading
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